MANAGED IT SERVICES

A Technology Plan That’s

as Unique as You Are

At Simplified IT Solutions, we know all too well that companies need customized outsourced solutions for their IT problems.

From server and network management to 24/7 help desk assistance and virtual CIO services, you need a managed services provider with a personalized approach. This is just one of the reasons we see ourselves as your partner in growth and success – we pride ourselves in offering business IT support services that you can rely on anytime.

Our help desk is truly operational 24/7 – we offer real-time support with end-to-end solutions for any IT issue. Our remote technical support is safe and effective through our web-based system. Whether it’s web-related, a software problem, system performance, a hardware issue or data recovery – we’ve got you covered at Simplified IT Solutions.

Server & Network Management

Increase your staff’s efficiency and productivity by reducing downtime and minimizing issues.

Remote PC & Mac Support

Measurably increase your performance by extending the life of your hardware assets, while reducing your maintenance costs.

Virtual CIO Services

An expert strategy is the difference between getting some of the benefits from your technology and realizing the full ROI potential. Our vCIO partnership with you provides that expertise and analysis.

After Hours Support

Real-time IT support services from an actual 24/7 help desk. Immediate, reliable support for the nanosecond world we work in.

Vendor Management

Let us coordinate all of your IT vendors and be your technical support liaison. We’ll get everyone on the same page to be most productive they can be.

Get More Value from Your Business Network

IT issues and downtime are performance killers when it comes to production. Managed IT services increase staff efficiency, eliminate downtime and minimize network problems. The value of greatly improving your network and sensitive data is priceless – one data breach could cost your entire business.

Our network monitoring is your best watchdog against cyber threats. And, having Simplified IT Solutions manage your hardware extends the life of those assets and provides you with a cost reduction in maintenance – which you can then put back into running your business.

We believe in proactive maintenance of your servers and network; we’ve often corrected an issue before it’s had the chance to affect your operations. As your partner, that’s our job: reliable IT support tailored to fit your needs. We work to give you a positive customer service experience, building strong relationships for years to come. Improved operations, increased productivity, better work flow and cost control. What could be simpler?

Our pricing couldn’t be easier – we offer monthly block plans based on the number of seats with no hidden fees or add-ons. You will always know the flat cost up front, so you can focus on increasing your technology ROI and boosting your profitability.

Our Agreement Term starts with a minimum of 10 seats. Here’s what is included:

Remote Monitoring & Alert System
  • Servers & Workstations: Stability and Performance, Event Log Reporting, Patch Management and Resource Usage
  • Backups: Previous Versions, User Self-Serve Restores, Data Protection and Disaster Recovery (secure offsite backups)
  • Security: Firewall Logs, Failed Logins, Security Updates, Anti-Malware and Web Protection
Cloud Services
  • Password Management (Available for All Users)
  • Service Request Ticket Portal Access
  • Remote Monitoring Portal Access
  • Remote Data Backup
Network Administration
  • Internet Services Management
  • User Account and File Access Administration
  • Software License Management
  • Central Standards Controls
  • Assigned Engineer
Remote Help Desk
  • Proactive Maintenance
  • Backup Administration
  • Help Desk Support and Service Requests (by phone, email, portal, etc.)
  • 3rd Party Vendor Management (Work with Vendors to Resolve Issues)
Virtual CIO Services
  • Quarterly Business Review
  • Asset Lifecycle Management and Planning
  • Annual Technology Plans and Budgeting

Does your business just need to augment its existing IT services management? Since we tailor our managed IT support plans to your individual needs, we also have hourly subscription options.

On-Site Network Administration

(included at no charge with each Monthly Subscription Plan)

  • 1 Day Annually, 10 hours
  • 1 Day Bi-Annually, 20 hours
  • 1 Day Three Times Annually, 30 hours
  • 1 Day Quarterly, 40 hours
  • 5 Day Quarterly, 50 hours
Proactive Maintenance

(2 hrs/month included at no charge with each Monthly Subscription Plan)

  • 24/7 Remote Critical Uptime and Heath Monitoring of Servers
  • 24/7 Remote Monitoring of Workstations and Laptops
  • M-F 8:30 – 5:30 Proactive Maintenance
  • Microsoft Updates and Patch Management
Technical Support

(included at no charge with each Monthly Subscription Plan)

  • M-F 8:30 – 5:30 Remote Help Desk Support
  • M-F 8:30 – 5:30 On-Site Support
  • M-F 8:30 – 5:30 Remote Support Servers/Network

Let’s Talk About Increasing Your Company’s Output